Frequently Asked Questions

Get answers to common questions about Roots.

Roots is a root-only color application focusing on new growth at the scalp to cover gray and refresh color depth. First-time clients require an initial color consultation to review history and choose the right formula.

Most Roots appointments last 45 to 75 minutes, depending on consultation, degree of regrowth, and hair texture. Timing includes prep, application, development, and a brief rinse and finishing. Your stylist will give a more accurate estimate during the consultation.

Our goal is an exact match whenever possible, but factors like previous color, porosity, and sun exposure can affect results. We customize the formula during your consultation to blend seamlessly with existing tones and recommend follow-up services if needed.

Timing depends on hair growth and condition; most clients return every 4-8 weeks for root maintenance. During consultation, your stylist will recommend an ideal schedule based on regrowth rate, color type, and maintenance preferences to preserve color integrity.

Yes. For first-time clients we require a consultation to review hair history, allergies, and expected outcome. This ensures correct product choice, matching, and safety. It takes only a few minutes and helps avoid unexpected results.

Yes. Many clients add glosses, toners, or full-length color upgrades during the same visit. Adding services increases time and cost; your stylist will outline options, timing, and pricing during the consultation to create a tailored plan.